Path to Zero Content and Calendar

June 2, 2023

The Path to Zero cohort supports community teams through monthly office hours and peer learning sessions focused on emerging best practices in harnessing data, using quality improvement as a framework for change, and case conferencing. Over the course of this year, you will be supported by your peer communities and a dedicated coaching team who will support you in identifying which critical elements need strengthening in YOUR community and bring tools and frameworks to support your progress.

Below you can view the Path to Zero content calendar and register for upcoming calls, find Path to Zero Asynchronous Learning Tools which will be updated as new materials are introduced, and access recordings and slides from past calls. 

View all current recordings of Path to Zero Calls on this YouTube Playlist

May 31, 2023
Data Office Hours: Data Reporting Orientation

Download Slides | View Slides on Google Drive | Recording

This session covers foundational aspects of BFZ data, including the eight monthly metrics and how data reliability is calculated. Office hour calls are facilitated by BFZ Data Coaches and encourage sharing of ideas between communities.

Suggested Viewers: Data Lead, Team Lead, Key Improvers focused on data

June 1, 2023
Quality Improvement 1: Mindsets for Improvement and the Four Lenses of Curiosity

Download Slides | View Slides on Google Drive | Recording

Improvement Science and Systems Theory offer critical lenses through which we can better understand how a community’s homeless prevention & response system is performing, why, and what changes might be tested to improve it. 

In this session, we introduce key concepts and frameworks to supply the knowledge and motivation you need to adopt quality improvement methods into your way of working. This intellectual foundation will set the stage for diving deeper into the Model for Improvement and its application in your daily work during sessions two and three of this series. 

Suggested Viewers: Team Lead, Data Lead, Senior Sponsor, Key Improvers (frontline staff encouraged to attend!)

June 14, 2023
Systems Office Hours:
System-level leadership is engaged and sponsoring change effort Quality Improvement 2: The Model for Improvement

Download Slides | View Slides on Google Drive | View Breakout Slides on Google Drive | Download Breakout Slides | Recording

This is a knowledge-sharing platform to connect communities with each other to discuss key objectives such as system leadership and developing clear north star aims. These calls are meant to encourage sharing of ideas between communities and facilitation from systems coaches.

You can access the System-Level Leadership Q&A and Notes from this call here.

Suggested Viewers: Team Lead, Key Improvers, frontline staff

June 21, 2023
Quality Improvement 2: The Model for Improvement

Download Slides | View Slides on Google Drive | Recording

During this second session, we introduced the Model for Improvement (MFI), which is a simple, well-tested model for preparing, scoping, and managing efforts to improve system performance. First developed for application in manufacturing and other “closed” systems, use of the MFI has since spread over the past few decades to more complex, “open” systems, such as health care, education, and social services, and to great effect. Community  Solutions has utilized the MFI to drive our improvement initiatives since the 100,000 Homes Campaign. 

Suggested Viewers: Team Lead, Data Lead, Senior Sponsor, Key Improvers (frontline staff encouraged to watch!)

July 12, 2023
Quality Improvement 3: Plan, Do, Study, Act

Download Slides | View Slides on Google Drive | Recording

During our third session, we shifted to focusing on how it may look in practice for a community-level initiative, agency, program, or frontline staff to apply the Model for Improvement in your daily work of resolving and reducing homelessness. We introduced tools and resources you can use to start applying the MFI anytime, as well as educate your colleagues and partners in order to build will in your community for the shift in mindsets, behaviors, and operations that comes with embracing a culture of improvement.

Suggested Viewers: Team Lead, Data Lead, Senior Sponsor, Key Improvers (frontline staff encouraged to watch!)

July 25, 2023
Systems Office Hours: Develop clear Northstar aims and milestones around ending homelessness, aligning resources and action around an evolving strategic network

Download Slides | View Slides on Google Drive | Recording

This is a knowledge-sharing platform to connect communities with each other to discuss key objectives such as system leadership and developing clear northstar aims. These calls encourage sharing of ideas between communities and facilitation from systems coaches.

Suggested Viewers: Team Lead, Key Improvers, frontline staff

August 2, 2023
Case Conferencing Peer Sharing

Download Slides | View Slides on Google Drive | Recording

During this call we facilitated discussion among communities about how they are adapting their case conferencing practices for greatest impact. Teams are encouraged to review recorded Case Conferencing Academy modules prior to watching this recording.

Suggested Viewers: Team Lead, Key Improvers (frontline staff, especially those who facilitate or participate in case conferencing are strongly encouraged to watch!)

Case Conferencing Academy

Please review this self-paced, asynchronous curriculum prior to August 2. We recommend setting aside at least 45 minutes for each module to watch the content and engage with the tools. Each module provides a set of practices and resources that you can use to begin implementing improvements to your current system, so we recommend spacing out this content over a month or more so that you have time to make improvements to your case conferencing practices.

ACCESS NOW