PWLEH Hub: Designing a System for All

What is Designing a System for All?

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What does it mean to meaningfully engage people with lived experience of homelessness?

Communities that have meaningfully engaged people with lived experience of homelessness create an environment where people with lived experience of homelessness are able to share their truth about what is working and what is not working in the system, without fear of retaliation. 

In these communities, the homeless response system leaders and governing bodies have included those disproportionately represented within the system and historically underserved and excluded, particularly Black, Brown, and Indigenous people, and those who have lived experience of homelessness. 

People with lived experience are paid for their time and expertise and lead on decisions affecting the community. Through this meaningful engagement of people with lived experience of homelessness, a community develops and sustains interventions to end homelessness.

Critical Standards categories

  • Internal practices
  • Relationship framework
  • Infrastructure principles

Core elements internal practices

  • Be vulnerable
  • Be authentic
  • Be consistent
  • Be accessible
  • Be inclusive

Core elements relationship framework

  • Create belonging
  • Re-evaluate perception of “professionalism.”
  • Treat with dignity and respect
  • Implement trauma & healing-informed practices
  • Value the contribution
  • Build partnership & power share

Infrastructure principles

  • Reflect the population being served
  • Address and solve for barriers
  • Continuous learning and improvement

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Why Lived Experience Matters?

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