BFZ Collaborative Change Package

Align Aims & Strategic Plans

Identify exisiting goals, strategic plans and frameworks across government, CoC, and key service providers. Work to align strategies first by identifying your communities shared aim (ie., end veteran homelessness, or reduce veteran homelessness by 10%). Have conversations that align the owners of each strategic plan around the shared Built for Zero methodology.

Coordinated Entry System Mapping

Map system process that outlines how a participant would move through your current system. Identify bottlenecks, stuck points, and barriers. Map should include and display both financial and non-financial incentives and resources (eg. hotline, central point of contact, post housing case management, etc.). Use map to identify gaps and project focus areas.

• Resources: CES Facilitation Guide
• Recommended next steps: Develop potential solutions to bottlenecks, stuck points, and barriers. Start small and scale when proven effective.

System Mapping

Map out system process from engagement to housed. Use map to identifiy the ‘start’ to housing process and identify projects that can be implemented to increase housing placements.

• Resources:
  • Process Mapping guide Process Mapping (client/Housing Navigator) and PDSA Cycle resources
  • Case Conferencing Academy
  • Housing Buckets Facilitation (Case Conferencing Academy)
  • Move-in Target Dates Guide (Case Conferencing Academy)

Use Housing System Process for Improvement

Repeat the resource and system mapping exercises from the lens of a property manager to support in creating visuals and content to support in educating and onboarding property managers with clear expectations and clear documentaiton of roles of project provider, property manager, and clients.

• Resources:
  • Process Mapping guide Process Mapping (Would need to be updated to reflect the experience of a Property Manager)
  • PDSA Cycle resources PDSA Template

Create a matrix of different types of housing options and resources. Think beyond traditional subsidy programs.

Gather and Target Housing Resources

Provide regular, shared trainings for providers and the community on the housing-first approach and strategies that ensure fidelity to the model.

Provide regular, shared trainings for providers and the community on harm reduction, trauma-informed care, and motivational interviewing.

Inflow Analysis

Initial inflow investigation using HMIS data (by month 3), including:
– HMIS data usability review (accuracy, completeness for key data)
– Annual literal homelessness inflow analysis of cohorts (new, return from housing, return from other) and disaggegated by subpopulations (race, household
type, etc.)

Environmental Scan

Conduct an environmental scan to identify current prevention resources and partners.

• Resources: Environmental Scan Guide

Housing Insecurity Heat Map

Conduct a housing insecurity heat map using HMIS inflow data, eviction data, and other readily available data to identify areas and groups experiencing higher (severe) housing insecurity.

Coordinated Prevention Training

Housing law and landlord/tenant rights and and responsibilities training including review of legal documents (e.g., leases, eviction notices) and legal remedies.

Affordable housing resource training including housing subsidy types, eligibility, referral protocols, documentation requirements, etc.

Other key frontline crisis intervention staff training (e.g., trauma informed crisis intervention, immigration and refugee status issues and legal rights, supporting survivors of human trafficking, etc.)