Build in System Capacity

Create shared standards across service providers for quick, consistent responses to landlords about available units.

Use a team-based, centralized, approach for housing navigation and support, rather than assigning only one case manager

• Resource:
  • Jacksonville, FL

Develop active specialized working groups to monitor and respond to system needs (eg. Centralized Housing Navigation, Data Analysis, Community Education, Marketing, etc.)

• Resources:
  • Backbone Starter Guide | Collective Impact Forum.
  • Backbone Structures
  • Governance Guiding Principles
  • BfZ Improvement Team Onboarding

Offer formalized development opportunities as an incentive for working group participation.

Establish cadence for reviewing BNL and data standards with the community and data leads.

• Resources:
  • All Single Adults Quality Data Scorecard Rubric [2025 Guidance Document]
  • TOOL: Provider Participation Inventory
• Potential initial tests of change:
  • Schedule a scorecard review with key stakeholders to update your score & confirm that you are sustaining quality data using the current all singles scorecard standard
  • Test a process with 1-2 providers to update the provider participation inventory to reflect any changes so that your BNL is accounting for all single adults who are literally homeless.