Build in System Capacity

Create shared standards across service providers for quick, consistent responses to landlords about available units.

Use a team-based, centralized approach for housing navigation and support, rather than assigning only one case manager

• Resource:
  • Jacksonville, FL

Develop active specialized working groups to monitor and respond to system needs (eg, Centralized Housing Navigation, Data Analysis, Community Education, Marketing, etc.)

• Resources:
  • Backbone Starter Guide | Collective Impact Forum.
  • Backbone Structures
  • Governance Guiding Principles
  • BfZ Improvement Team Onboarding

Offer formalized development opportunities as an incentive for participation in the working group.

Establish cadence for reviewing BNL and data standards with the community and data leads.

• Resources:
  • All Single Adults Quality Data Scorecard Rubric [2025 Guidance Document]
  • TOOL: Provider Participation Inventory
• Potential initial tests of change:
  • Schedule a scorecard review with key stakeholders to update your score and confirm that you are sustaining quality data using the current all singles scorecard standard
  • Test a process with 1-2 providers to update the provider participation inventory and reflect any changes, ensuring that your BNL accounts for all single adults who are literally homeless.