Sustaining System Success Beyond Functional Zero

Structure and Process

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Educate + Scale

Create working group focused on taking learnings to share and scale amongst cross sector and adjacent system or provide ongoing space for shared learning. Create materials to be distributed to …

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Succession Planning

Promote ownership of success and sustaining at the community level. Keep sustaining goal a part of strategic plan. Formalize roles supporting in leading and system coordination to support in ongoing …

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Monitor + Respond to Change

Regularly review shifts in the political and funding environment and update organizational and community-wide practices and policies and procedures to maintain housing system function and success. Ensure the system you’re …

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Build in System Capacity

Create shared standards across service providers for quick, consistent responses to landlords about available units. Use a team-based, centralized, approach for housing navigation and support, rather than assigning only one …


Maintain + Increase System Capacity

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Move-on Strategies

Partner with PHA to dedicate Section 8 housing to move-on strategies and free up PSH resources Reallocate resources from non-permanent interventions to permanent housing interventions, e.g. prioritize ESG for RRH …

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Rapid Shelter Exits

Create housing plan upon shelter entry Focus shelter case management on moving to permanent housing Establish reviewing housing plan WEEKLY as a standard case management practice Create clear ‘housing message’ …

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Housing Retention

Implement Critical Time Intervention model in PSH, HUD-VASH, SSVF, and other housing programs to increase retention rates. Implement an eviction-prevention program for those who have been housed through the Coordinated …


Rapid Remediation

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Prevent Inflow

(Chronic) For individuals with disabilities, provide support for securing SSI or SSDI Build a by-name data set and report monthly data for all single adults, inclusive of Chronic & Veterans …

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Coordinate System Supports and Efficient Processes

Use By-Name-List to target engagement to high ER (emergency room) utilizers; collaborate with emergency services to engage these individuals with housing services. Create a website where interested landlords can learn …

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Flexible Fund

Develop a disbursement plan of new and existing funds. Develop policy, process, and procedure for equitable access across all orgs. Additional policies to ensure funds are flexible to the housing …